Terms of Service

Using this website, or engaging us to carry out work, means you accept these terms. If you do not accept them, do not use our services. Where a signed agreement, statement of work or quote says something different from this page, that document governs for that project and these terms cover everything it does not.

These terms are between you and TaylorURL LLC, a Texas limited liability company. The company is the party to this agreement, and it is the company you are engaging, paying and holding to these terms.

These pages are written as "we" because the company is what answers: whoever on its side carries out the work, every obligation and every liability on this page is the company's.

The work is done remotely and the people it is done for are anywhere. There is no premises where visitors are received. You can reach a person at trenton@taylorurl.com.

Three things. Custom software built to order: applications, integrations, automations and internal tools. Conversion tracking repaired, so the leads an ad platform counts are the ones that actually came in. Outbound email run for you, from a sending domain registered in your name.

The scope, deliverables, timeline and price for your project are set out in your own agreement. Anything outside that scope is new work and is quoted before it is started, never added to an invoice afterwards.

There is no checkout here and no account to open. This site describes what we do and gives you a form to start a conversation on, and that is the whole of what it does.

Every engagement starts with a call. We put the number in writing, and you agree to it before anything begins. The figures shown on the service pages are floors rather than quotes: the scope settled on the call is what moves the number, and you will know that number before it costs you anything.

Software is priced per project, because no two are the same, and the schedule is set out in your agreement. Tracking repair is a flat fee, paid once before the work begins. Neither carries a retainer or a monthly charge; the project ends when it is done.

Outbound is billed monthly and runs month to month, with no term to sign. Registering the domains, standing up the mailboxes and setting the sending tools up is done once and billed once on top of the first month. You agree to both figures before anything starts.

Charges for things bought on your behalf, such as a domain name, a mailbox or a paid tool, are passed through at cost and shown separately. Invoices are raised and paid outside this site.

If an invoice goes unpaid you will hear from us about it rather than discover it from a service that stopped. For outbound, sending pauses while an account is behind and resumes when it is current; pausing is not deletion, and the domains, the mailboxes and the list are untouched by it.

Where work is being paid for in stages, work stops at the end of a stage that has not been paid for, and starts again when it has.

Giving us the access, the accounts and the information we need to do the work; answering questions and reviewing what comes back in reasonable time; making sure what you tell us about your business is accurate; and paying on the terms agreed.

A project runs on the slower of the two of us. Where access or approvals are outstanding, the timeline moves by the time it takes to get them, and we will say so at the time rather than at the end.

You keep everything you supply. You also confirm, by supplying it, that you are entitled to: that the material is yours or licensed, that the copy is not lifted from somebody else, and that nothing you hand over infringes anyone's rights or breaks any law.

If a claim is made against us because of material you supplied or instructed us to publish or to send, you cover the cost of dealing with it. If we are the ones who put something out without the right to, that is ours to fix and ours to pay for.

Before a single message goes out, you and we sign an agreement covering consent and how the sending complies with CAN-SPAM. That is not a formality and it is not optional; the sending does not start without it.

Every message carries a real postal address and a working way to opt out, and an opt out is honoured on the first send after it arrives. Lists are researched and checked one company at a time against what you sell. Nothing is bought from a list broker, and we will not send to a list you bought from one.

Sending goes out from a domain registered for you, with SPF, DKIM and DMARC set and tested first, and it warms up over several weeks before it runs at full rate. Skipping that is how mail ends up in spam, so it is not a step either of us can decide to skip.

If you ask us to send something that would break the law or the agreement, we will say no, and continuing to ask is grounds to end the arrangement.

Doing the work puts us inside accounts and records that are yours: a database, an ad account, an analytics property, a list of people you want to write to, and the replies that come back. All of it is yours. We hold it on your instructions, use it only to run the work you asked for, and never for anything of our own.

We do not sell it, share it, or add it to a list of ours. You can have a copy at any time. Where tracking work sends contact details back to an ad platform, they are hashed before they go, which is what the platform requires and what keeps the details themselves on your side of the line. If we become aware of a breach affecting any of it, you will hear from us promptly and with what we know, so that you can meet your own obligations. The Privacy page sets this out in full.

For software, what is built is yours. The repository and the accounts it runs on are in your name from the start, which is the point: another engineer can pick the work up after us without asking our permission or waiting for a handover. There is no license to keep current and nothing switches off when the project ends.

For tracking repair, the configuration is yours and it lives in your own accounts. For outbound, the sending domains, the mailboxes and the list are registered and held in your name, and they stay with you.

We keep the general knowledge, methods and reusable components we brought to the job, and we may use them again elsewhere. That is not your material and using it again takes nothing from you.

We may describe completed work in general terms unless you ask us not to, and asking costs nothing. Nothing about you is named without your say-so.

Nothing we build, repair or send may be used to break the law, to infringe someone else's rights, to send email to people who have opted out, to distribute malware, or to deceive the people it reaches.

If something crosses one of those lines we will tell you what the problem is and give you a fair chance to fix it. Where the breach is one that cannot wait, because it is causing harm or exposing us or our other clients to liability, the sending or the service stops first and is discussed second.

Some of what the work depends on is not ours: the domain registrar, the mail provider, the ad platform, the analytics property, the hosting, and any tool you have asked for. Each has its own terms, its own pricing and its own uptime, and we pick them on the same basis we would for our own work.

Where one of them fails, changes its pricing, withdraws a feature or changes how it counts something, we will tell you and find the best way through it. We cannot be responsible for the acts of a company we do not run, and we will not pretend the choice was not ours either.

Services are provided as they are, without warranties of any kind beyond what your agreement sets out.

For outbound: how many messages go out, whether they arrive, and what they say are what we control. Nobody can promise a number of replies, meetings or sales, and anyone who does is guessing.

For tracking repair: the months already reported stay wrong. Fixing the tracking gives you a clean record from the day it is fixed, and nothing recovers what was mismeasured before it. We do not guarantee any particular figure will go up once the numbers are right, only that they will be right.

For software: we do not guarantee that a system will be uninterrupted or free of faults. Faults found in what we built, inside the period your agreement names, are fixed as part of the work.

Outbound runs month to month. There is no cancellation fee and no notice period. To stop it, write to trenton@taylorurl.com; there is no form to find and no retention call to sit through. Billing stops at the end of the period you have already paid for, and sending stops with it. The domains, the mailboxes and the list are yours and stay yours.

Project work can be stopped by either of us in writing. You are responsible for payment for the work carried out up to that date. Where a project ends part way through, whether a fee already paid is refunded in whole or in part depends on how much of it had been done, and we will put the calculation in writing before anything is settled, so you can see the reasoning rather than just the figure.

Whatever the reason for ending it, you get what has been built and a copy of anything we hold for you.

Both of us keep the other's confidential information to ourselves. That covers business plans, figures, customer lists, credentials, technical detail about how something works, and anything marked confidential or obviously meant to be. It does not cover anything already public, anything either of us knew beforehand, or anything a court or regulator requires to be disclosed.

Every obligation on this page is TaylorURL LLC's, and a claim arising out of the work or out of these terms lies against the company. Under the Texas Business Organizations Code, the member and manager of a Texas limited liability company is not personally liable for the debts, obligations or liabilities of the company, and nothing in these terms or in any project agreement changes that.

So a claim is made against the company, not against Trenton Taylor personally, and not against anyone else working on the company's behalf. This is not a way of putting a problem out of reach: the company is the thing you engaged, it is the thing that answers, and the complaints route below reaches the same person either way.

Neither of us is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue or lost data, arising out of this arrangement.

The company's total liability for any claim is limited to the fees you paid it in the twelve months before the claim arose. Where a limit or exclusion in this section is capable of protecting the company, it protects its member, manager, employees and contractors on the same terms.

Nothing in these terms limits liability for fraud, for wilful misconduct, or for anything else that cannot lawfully be limited.

You agree to cover the company's reasonable costs, including legal costs, arising from a third-party claim caused by material you supplied, by instructions you gave us, by a list or a recipient you insisted on, or by use of the work in breach of the acceptable use section above. That cover extends to the company's member, manager, employees and contractors. The company agrees to do the same for you where a claim arises from its own infringement or its own breach of these terms.

Neither of us is in breach for a delay or a failure caused by something genuinely outside our control: a hosting or network outage upstream, a mail provider or ad platform going down or changing its rules, a power failure, an act of government, or a serious illness. Where one of those things happens we will tell you as soon as we know, say what we are doing about it, and get back to normal as quickly as we can.

If something is wrong, say so and it gets dealt with. Write to trenton@taylorurl.com, and you will have an acknowledgement within one business day and an answer or a plan within five.

Raising a complaint costs you nothing and does not affect your work or your billing while it is being looked at. If we cannot settle it between us, you are free to take it to any consumer body or court with jurisdiction, and nothing in these terms is intended to remove a right you have under state or federal law.

These terms may change. A change that affects what you pay, what you own, or how either of us may end the arrangement is a material change, and existing clients are told about one by email at least thirty days before it takes effect, so nobody is bound by a term they were never shown. Corrections that do not change the substance take effect when they are posted here, and the effective date at the top moves with them. Continuing to use our services after a change takes effect is acceptance of it.

These terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Where a dispute cannot be settled between us or through the complaints route above, it is to be resolved in the courts of Harris County, Texas.

Nothing here waives or limits a right you have under state or federal consumer protection law, and any term on this page that would have that effect does not apply to you.

If any part of these terms is found to be unenforceable, the rest stands. Not enforcing a term on one occasion is not a waiver of it. Neither of us may transfer this arrangement to somebody else without the other's written agreement, except that we may transfer it as part of a sale of the whole business, on the same terms. Notices under these terms are given in writing by email to the addresses each of us uses for the work.

These terms, together with your own agreement and the Privacy page, are the whole of the arrangement between us, and they replace anything said before them.